Return guideline
Please note that if a returned item is not in its original condition or packaging, we reserve the right to issue only a partial refund or deny the refund entirely.
Check pair
Left heel facing forward
Wrap left shoe
Right heel facing backward
Wrap right shoe
Cover left shoe
Cover right shoe
Ensure the pair don’t move
Kindly re-use packaging
Prepare for labelling
Check pair
Left heel facing forward
Wrap left shoe
Right heel facing backward
Wrap right shoe
Cover left shoe
Cover right shoe
Ensure the pair don’t move
Kindly re-use packaging
Prepare for labelling
Check pair
Left heel facing forward
Wrap left shoe
Right heel facing backward
Wrap right shoe
Cover left shoe
Cover right shoe
Ensure the pair don’t move
Kindly re-use packaging
Prepare for labelling
How to exchange / return
Exchange (FREE)
The costs of return is fully covered by us. You will be provided with a free return label.
Exchange options
Another sizeSelect "Exchange reason" and "New size" To another color / modelSelect ”Store Credit” Gift cardSelect ”Store Credit”
Return for refund
Buy a returnlabel or use your own
When returning for a refund, you have the option to use your own shipping label, or to purchase one from us. We offer this service to provide an added convenience. The price of the return label will be deducted from your refund.
Return label prices Denmark: 60 DKK Germany: 20 EUR France: 25 EUR Netherlands: 25 EUR Belgium: 25 EUR Austria: 25 EUR Spain: 25 EUR Sweden: 150 SEK Italy: 25 EUR Greece: 25 EUR United Kingdom: 20 GBP United States: 30 U SD Switzerland: 30 CHF Canada: 50 CAD Australia: 60 AUD Norway: 300 NOK Other countries inside EU: 25 EUR Other countries outside EU: 40 EUR
Read more about our Terms of Service
